RESOLVE InterPersonal Conflict


Signed in as:



Training Services for Snohomish County Employees

This is an initial simulation of a training support system that will allow students to:

- See an updated calendar of events

- Online registration

- Get a confirmation

- Get a reminder

- Training History

- Access to their respective course materials:   Handouts,  Presentation, 

- Supplemental Training:Assessments, Homework

Proyect Description

Preliminary Information

 -All training components have been refined over 20 years in more than 200 events in 40 different organizational niches with an emphasis on simple, straightforward, actionable skills based on effective street-ready application.  

There is a heavy emphasis (50%) on in-class experiential and role-playing exercises and, stressing application and implementation, real-life homework with debriefing at the next session. 

Each category training is symbiotic with the others in the sense that they build on and reinforce each other.

1- Conflict Resolution Training

  • Individual communication and conflict style inventory assessment at the very beginning. 
  • Participants will learn a individual and organizational conflict management systems that stress effective communication, prevention, application, and mediation.
  • Tools include trust building behaviors, and response, questioning, and summarizing skills using a non-violent communication approach. 
  • The-re is basic training with emotional intelligence with awareness exercises and reality-based homework assignment to achieve composure in challenging situations.  
  • Awareness exercises include the difficulty of clear communication on an everyday basis and skills training on deliberately gaining more clarity.

2- Leadership Training

  • Leadership is taking initiative to get the job done, and working well with others to get the job done.
  • Learn to model emotional self-awareness and resilience and awareness of other's’ emotional states to build positive intrapersonal and interpersonal relationships through empathic guessing and listening skills.  
  • Learn to influence, motivate, and engage people by communicating vision and purpose and building a culture of alignment and collaboration. 
  • Learn how to model emotional resilience on a daily basis.  
  • Learn how to aggregate and motivate team effort, solicit involvement in decision-making and communicate those skills to others.  
  • Learn to lead teams and navigate uncertainty and ambiguity during times of inevitable and more frequently occurring change.  
  • Learn to emphasize professional development through modelling, mentoring, feedback and education about communication styles and preferences.  
  • Leaders will identify and promote strengths and minimize weaknesses in others.  In addition, leaders will learn about third party mediation to support the conflict management system.

3- Civility Training

  • Employees together develop a collaboration agreement emphasizing team cohesiveness, respect, courtesy, innovation, performance, trust, accountability, equity, and inclusiveness.  
  • Individuals will learn how to communicate with each other, maintain emotional equanimity and resilience, and  manage conflict to promote and sustain a positive work environment and culture of teamwork and performance.
  • Training includes communication skills to defuse situations and coach and support co-workers when they are upset, angry, or stressed out. 
  • They will learn their own and each other’s strengths and preferences and how to use that diversity to enhance team and organizational performance.

4- Effective Communication and Coach Training

  • Building on previous emotional intelligence and communication skills training, learn coaching processes.
  • Emphasizing eliciting intrinsic motivating from the coachee with an action plan and follow-up evaluation.  
  • Includes awareness training and ready-to-use worksheets too empower an enable peer-to-peer coaching as well as supervisory skills.  
  • Coaching is the 21st century supervisory language.
  • With previously learned emotional intelligence, communication, and conflict management skills, practice empathic listening and responding skills for employee-to-employee conflict management using role plays and reality-based debriefing.  

5- Additional Training  (These are ideas at this stage and need to be fleshed out.)

  • Third party mediator training.
  • Facilitator training including a meeting management model, strategic planning, and team building processes.
  • Conflict Coaching.
  • Training to be a trainer.
  • Online training (see Jorge about this).
  • Competency certifications?